Frequently Asked Questions

Our Products

Why Hemp?

Hemp fabric is naturally anti-bacterial with anti-odor properties. Super comfortable, breathable and gets softer with every wash. Hemp is also organic, eco-friendly and can help save the planet. Hemp is the perfect fabric for your underwear. Why Not Hemp?

What size should I buy?

Each product has its own underwear size chart that you can check on the product page.

Mens Hemp Underwear Size Chart:

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Womens Hemp Underwear Size Chart:

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Womens Hemp Bralette Size Chart:

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Not sure what size to buy?
Email us at and we will help you find the perfect size.

If for any reason you are not happy with the fit of your first pair, send us an email and we will be happy to send you a new size at no charge.

How should I care for my Hemp Underwear?

Machine wash cold & hang dry. For sustainability and best performance, hand wash cold and lay flat to dry.

What is your First Pair Guarantee?

If for any reason you are not happy with your first pair of underwear, we will send you a new size, color or issue you a refund. No questions asked & no returns needed. For questions email:

Does WAMA use sustainable packaging?

Absolutely! We ship most orders using 100% recycled poly mailers that are also reusable and recyclable.

All 3 pack, 6 pack & 10 pack orders are wrapped in sustainable tissue paper and a small sticker with our logo symbol for closure.

The tissue paper is made entirely from post-consumer & post industrial content and is recyclable and naturally biodegradable. The stickers are made using 100% recycled paper with a take-back program to consolidate and recycle the hard to recycle liner.

All 10 pack orders are shipped in a custom box made from 100% recycled materials and is fully recyclable and biodegradable!

All these shipping supplies sustainably sourced from 😎

Is WAMA a PETA Approved Vegan brand?

Yes! We love animals ❤️ and take pride in being a PETA Approved Vegan brand!

Is WAMA Green America Certified?

Yes! We are proud to be a part of the Green Business Network in efforts to show our commitment to a positive social and environmental change.

Is WAMA GOTS Certified?

It is impossible for hemp clothing to be GOTS certified due to hemp being grown on small family run farms. Read, Why Hemp Clothing Cannot Be GOTS Certified? to learn more.

What type of dyes are used?

We use eco-friendly reactive dyes for our fabric. To learn more read: What are Low Impact Dyes?

Are WAMA Underwear antibacterial

Absolutely! Lab results are published and fully downloadable for 100% transparency. To find the lab results and learn more read: Antibacterial Underwear

Where are your products made?

Our products are designed in the US and made in China. To learn more please read about our full underwear supply chain.

Shipping, Returns & Payments

How much does shipping cost?

Free shipping on US orders over $95. US flat rate shipping of $7.95 for orders under $95. Canada flat rate shipping of $15 and worldwide flat rate shipping of $20.

My tracking number shows as delivered but I don't have the package. What should I do?

Please contact your local Post Office if your package has been held for you. Contacting your local Post Office is your best bet at locating your package. In many cases, the mail man has left your package on your porch, behind/under something or even left it with a neighbor. It would be good to check around your place first before contacting the Post Office. If the Post Office was not able to help you locate your package email

When should I expect my order to arrive?

Orders are processed and shipped within 1 – 2 business days. US orders are shipped via USPS and are estimated to arrive 2 – 7 business days after being shipped. International orders are estimated to arrive 6 – 21 business days after being shipped. Duties, taxes and associated fees are the responsibility of the purchaser. Due to the Global Pandemic, please do expect much longer delays for international orders.

What is your return policy?

Your first pair of hemp underwear is covered by our Guarantee; We make it easy!

For all other orders returns are accepted within 90 days of receiving the product if they are not tried on, unworn, unwashed and in the original condition you received them. When sending items back please re-use the same polymailer your order originally came in as it has dual self-seal adhesive strips designed for this purpose. We like to be as sustainable as possible :)

For questions or to start the process please email

For U.S. orders, we will provide return postage. For international orders, return postage is not provided.

How to start returns/exchange process?

Please visit our returns/exchanges page in order to start the process of a return or an exchange.

Where do you ship to?

We offer Free shipping inside the U.S.A. and ship to the following countries & territories:
British Indian Ocean Territory, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong SAR, Indonesia, Israel, Japan, Macao SAR, Malaysia, Singapore, South Korea, Taiwan, Thailand, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, Vatican City, U.S. Outlying Islands, Brazil, Caribbean Netherlands, Colombia, Australia, New Zealand (16 of 17 regions), Niue, Norfolk Island, Pitcairn Islands.

For orders outside the US, please note you may be subject to pay your own countries tax when receiving your order.

What payment options do you accept?

We accept all major credit cards including, Visa, MasterCard, American Express, Discover as well as PayPal, Google Pay, Apple Pay and Afterpay.

What is Afterpay?

Afterpay is an alternative payment method that offers you the ability to make purchases now and pay for them in four equal installments, due every two weeks, without any interest.

Still have questions?

Send us an email: cs@wamaunderwear